Terms & Conditions
1. Who we are
PawDrop is the trading name of PawDrop Ltd, a company in England & Wales.
You can contact us at contactpawdrop@gmail.com
2. Definitions
"Box" – the package of toys, treats and essentials we send on a recurring basis.
"Subscription" – your contract with us for regular Boxes.
"Website" – mypawdrop.com and any PawDrop-branded apps or pages.
3. Eligibility & your account
You must be 18+.
Keep your account details (address, payment card, pet info) up to date. We're not responsible for missed Boxes caused by incorrect details.
4. Subscription plans & billing
Plans renew as per your plan unless cancelled.
Prices include VAT and UK mainland delivery.
We charge the card you supplied on the calendar day your plan renews. If payment fails, we'll retry up to three times; after that the Subscription pauses automatically.
5. Cancellation, skips & refunds
Cancel anytime by contacting us on Whatsapp before the next renewal date to avoid being charged for that month.
Skips: you may pause a month (or more) at no cost before renewal date.
Refunds: once a Box has shipped, we can't refund unless it arrives damaged or incorrect. Contact us at contactpawdrop@gmail.com or on Whatsapp within 14 days and we'll put it right.
6. Shipping & delivery
We ship via Royal Mail or DPD. Estimated delivery 2–5 working days after your billing date.
Risk passes to you once delivered to the address given or collected from the depot.
7. Products, allergens & pet suitability
We hand-select every item, but pets vary. Always supervise play and check ingredients for allergies.
Let us know dietary restrictions on Whatsapp; we'll do our best to accommodate but can't guarantee all Boxes will suit every pet.
Replace any damaged toy immediately - chewed bits can be a choking hazard.
8. Personalisation
If you add personalised items (e.g. name tags), please double-check spelling. We're not liable for errors you submit.
9. Promotions & referral codes
Promo codes apply to the first Box unless stated otherwise and can't be combined. We may withdraw or amend any promotion without notice.
10. Intellectual property
All content on the Website, including the PawDrop name and logo, is owned by PawDrop Ltd. You may not use it without our written consent.
11. Website use & user content
Don't misuse our site (e.g. hacking, scraping, posting offensive content). We may remove anything that breaches these T&Cs.
12. Privacy
We process your personal data in line with our Privacy Policy. By using the Website you consent to that processing.
13. Liability
Nothing in these T&Cs limits liability for death or personal injury caused by negligence or for fraud.
For other loss or damage, our total liability is limited to the price of the Box that gave rise to the claim.
We're not liable for indirect or consequential losses (loss of profit, data, etc.).
14. Indemnity
You agree to indemnify PawDrop Ltd against any claims, losses or costs arising from your breach of these T&Cs or misuse of the Website.
15. Changes to these T&Cs
We may update these T&Cs from time to time. We'll post the new version on the Website and will email active subscribers. Continued use means you accept the updated terms.
16. Governing law & disputes
These T&Cs are governed by the laws of England & Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts.
17. Contact us
Questions? Email contactpawdrop@gmail.com or message us on Whatsapp.